You Show Up When Grief Fills the Room.
Now Serve with Even Greater Heart.
An on-demand, CTAA accredited course designed to help funeral professionals build resilience, develop grief-sensitive communication skills, and support grieving families with compassion, clarity, and steadiness.
CTAA Accredited · 49 Self-Paced Lessons · Lifetime Access · Certificate of Completion
Accredited by the Complementary Therapists Accredited Association (CTAA) as a VIP Premier Course Provider. The highest level of accreditation for holistic and complementary training providers worldwide. Your certificate is internationally recognized and respected by employers, organizations, and clients.
This Course Was Built for People Like You
Heart-led funeral professionals ready to show up with greater skill, steadiness, and compassion for the families they serve every single day.
Funeral Directors
Serving families through their most vulnerable moments with professionalism and presence
Funeral Home Staff
Support teams who interact with grieving families at every stage of the process
Funeral Celebrants
Crafting meaningful services while holding space for complex family grief
Pre-Need Counselors
Guiding families through anticipatory grief and future planning conversations
Aftercare Coordinators
Supporting families in the months after loss with ongoing grief-informed care
Cemetery Professionals
Caring for families at graveside and in ongoing memorial conversations
New to Death Care
Just entering the field and wanting a grief-informed foundation from the very first day
Anyone Feeling the Weight
Experienced professionals who need tools to sustain compassion without burning out
Real Skills for the Work You're Already Doing
Seven meaningful outcomes you'll carry into every family interaction from the very first lesson.
Tools to Support Grieving Families with Confidence
Learn what grief really looks like and how to respond with empathy, not just logistics.
Grief-Sensitive Language That Brings Comfort, Not Clichés
Know what to say and what to avoid during life's most emotionally charged moments.
Real-World Communication for Difficult Conversations
Navigate family conflict, emotional overwhelm, and high-stress decisions with clarity and care.
Cultural and Spiritual Sensitivity
Honor diverse traditions, beliefs, and grief rituals with respect, without overstepping.
Healthy Boundaries That Protect Your Heart and Your Energy
Care deeply without carrying it all. Learn how to be present without burning out.
A Renewed Sense of Purpose in Your Work
Reconnect to why this work matters and how to sustain it for the long haul.
CTAA Accredited Certificate of Completion
Demonstrate your commitment to grief-informed, heart-centered care. Share it with pride.
Terri Chaplin
Terri Chaplin brings warmth, wisdom, and years of lived experience to this transformational work. As an accredited grief companion and educator, certified in advanced grief support and heart-focused techniques, she has gently walked alongside hundreds of people in the depths of grief.
Her calling was born from personal loss, including the deaths of her first husband and her son, which revealed how deeply funeral service and grief care need more humanity, presence, and heart. Those moments became the spark that guides her mission today: to help funeral professionals and families bring compassion back to the center of care.
Terri's work is about holding space gently, without judgment. Her methods are grounded in deep listening and simple, meaningful tools that meet each person right where they are.
What Professionals Are Saying
★ ★ ★ ★ ★
"This is a MUST in deathcare training. This needs to be a required new hire on-boarding must in the funeral industry. I've been working through the course bit by bit, and I have to say, my first impression hit me hard. I almost cried thinking, 'Where was this when I was starting out in deathcare?'"
Diana Brooks
Licensed Pre-Need Counselor, Cemetery Manager & Funeral Celebrant · 18+ Years in Deathcare
★ ★ ★ ★ ★
"Terri has done a brilliant job in creating a course designed to help all funeral service professionals with grief. Whether it is understanding our own grief or speaking with the families we serve, I walk away from this course knowing how to do so on a much larger scale than before. Truly amazing. Thank you!"
Noah Watry
Licensed Funeral Director and Embalmer · Five-Time Published Author
★ ★ ★ ★ ★
"I have been a funeral director for 45 years, and this content is exactly what I believe is needed. Thank you!"
★ ★ ★ ★ ★
"This course is beautifully put together, visually engaging, thoughtfully structured, and grounded in real-life funeral service practice."
Enroll Today and Elevate the Way You Serve
Get lifetime access to the full course, a downloadable workbook, and your certificate of completion, all for a one-time investment.
Regular price $381
$197
One-time payment · Instant access · Lifetime ownership
Serving with Heart — What's Included:
- 49 self-paced lessons you can complete on your own schedule
- Downloadable workbook to use in your daily practice
- CTAA Accredited Certificate of Completion
- Designed specifically for funeral professionals
- Real-world grief communication training and client scenarios
- Lifetime access to all course materials and future updates
Secure checkout · Instant access · Questions? Reach out anytime
Frequently Asked Questions
This course is designed specifically for funeral professionals, including funeral directors, funeral home staff, celebrants, pre-need counselors, cemetery professionals, and aftercare coordinators. It equips you to respond with compassion, clarity, and care in the work you are already doing.
No. This course is designed to be accessible to all funeral professionals. You will receive a strong foundation in grief-informed language, concepts, and support strategies that can be adapted to your unique role. No clinical background is required.
The course is fully self-paced, and most learners complete it in about 4 to 6 hours. You can move through it as quickly or slowly as you would like, revisit lessons at any time, and fit it around your schedule with ease.
Yes. Upon completing the course you will receive a CTAA accredited Certificate of Completion that you can download, print, or share with your employer or professional network. While this course does not offer CEUs, the certificate can be used as proof of training for many employers and organizations.
Absolutely. Many organizations use this course as part of internal training for staff and volunteers. If you are interested in group access or bulk enrollment, reach out for special pricing and options. This is a wonderful addition to new hire onboarding or ongoing professional development programs.
Not at this time. This course is designed for professional development and personal growth, and it includes a Certificate of Completion, but it does not currently offer continuing education unit credits.
Yes. Your enrollment includes lifetime access to all course materials, including future updates. You can revisit lessons whenever you need a refresh, and the downloadable workbook is yours to keep and use in your daily practice.
You are not alone. You can reach out with questions at any time and we are happy to support you throughout your learning journey.
Join the Professionals Who Are
Raising the Standard of Care
Funeral service is sacred work. The families you serve deserve more than logistics. They deserve a professional who truly understands grief. Take this step for them, and for yourself.
CTAA Accredited · 49 Self-Paced Lessons · Lifetime Access · Certificate of Completion