Legal

Privacy Policy

Last updated: June 2026

1. Who We Are

Living in Gratitude with TLC is a grief education and companioning practice founded by Terri L. Chaplin, based in Tampa, Florida. We offer online courses, grief companioning, community support, and professional training through our platform, Healing Hearts Community (myhealingheartscommunity.com).

For privacy-related questions, you can reach us at: [email protected]

2. Information We Collect

Information you provide directly

• Account information — your name and email address when you create an account or enroll in a course
• Payment information — billing details processed securely through Thinkific's payment processor (Stripe). We do not store your full credit card number.
• Communications — messages you send us by email or through contact forms
• Course activity — your progress, quiz responses, and reflections within our courses

Information collected automatically

• Usage data — pages visited, time spent, and how you navigate our site (collected by Thinkific and standard web analytics)
• Device and browser information — browser type, operating system, and IP address
• Cookies — small files placed on your device to keep you logged in and improve your experience. You can disable cookies in your browser settings, though some features may not work properly.

3. How We Use Your Information

We use your information to:

• Create and manage your account and course access
• Process payments and send receipts
• Deliver course content and track your progress
• Send you important account and service updates
• Send email communications you have opted into (such as newsletters or course announcements) — you may unsubscribe at any time
• Respond to your questions and provide support
• Improve our courses, content, and services
• Meet our legal and administrative obligations

We do not sell your personal information. Ever.

4. How We Share Your Information

We share your information only where necessary to operate our services:

• Thinkific — our course and community platform, which hosts your account, course content, and community access (Thinkific Privacy Policy)
• Stripe — payment processing, used through Thinkific
• EasyWebinar — used for our free training webinars
• Email service provider — to deliver newsletters and email sequences you have subscribed to
• Legal requirements — we may disclose information if required by law or to protect the safety of our community

We do not share your information with advertisers or sell it to any third party for marketing purposes.

5. Data Retention

We keep your account information for as long as your account is active or as needed to provide our services. If you close your account or request deletion, we will remove your personal data within a reasonable timeframe, except where we are required to retain it for legal or administrative reasons (such as transaction records).

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information in your account
• Request deletion of your personal data (subject to any legal retention requirements)
• Opt out of marketing emails at any time using the unsubscribe link in any email
• Data portability — request a copy of your data in a common format

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

If you are located in the European Union or California, you may have additional rights under GDPR or the CCPA. We honor those rights regardless of your location.

7. Children's Privacy

Our services are intended for adults (18 and older). We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our courses and community are hosted on Thinkific, which maintains industry-standard security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Links to Other Websites

Our site may contain links to third-party websites (such as social media platforms). This Privacy Policy applies only to our services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If changes are significant, we will notify you by email or through a notice on our site. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, United States, without regard to conflict of law principles.