Grief Informed Care: Build the Skills to Support Clients with Compassion, Confidence, and Clarity
A self-paced online course for professionals who want to better understand grief and provide safe, sensitive, and effective support to clients and patients in times of loss.
What You’ll Gain By Taking This Course
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Grief Literacy You Can Trust
Understand the full spectrum of grief — not just death-related loss — including disenfranchised, anticipatory, ambiguous, and cumulative grief. -
Confidence in What to Say (and What Not to Say
Learn grief-sensitive language that validates your client’s experience and avoids common, well-meaning mistakes. -
Skills to Support Clients of All Ages and Backgrounds
Tailor your approach for children, teens, adults, and elders — with cultural humility and identity awareness. -
Tools to Recognize Hidden and Overlooked Grief
Identify grief that shows up in burnout, life transitions, identity loss, trauma, and systemic injustice. -
Stronger Emotional Boundaries and Self-Awareness
Explore your own relationship with grief so you can stay grounded and present — without absorbing your client’s pain. -
A Certificate of Completion
Earn a meaningful certificate to showcase your growth, professionalism, and commitment to grief-informed care. -
The Ability to Show Up with More Compassion, Clarity, and Integrity
Transform the way you walk alongside others through loss — not with a script, but with presence, purpose, and heart.
⚠️ Important Disclaimer
Please note: This course is not a certification program and does not qualify you as a certified grief coach.
It is designed to provide grief literacy and compassionate support skills for professionals who want to better understand and respond to grief in their workplace or field of service.
Upon completion, you will receive a Certificate of Completion, but this is not a coaching credential or certification.
If you are seeking certification to become a grief coach, please see our Healing Hearts Master Grief Coach Certification Program for full training and credentials.
What You’ll Learn Inside the Course
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Course Welcome & What to Expect
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Why Grief Literacy Matters in Professional Practice
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Course Goals and Learning Outcomes
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The Role of Professionals in Supporting Grieving Clients
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What is Grief?
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The Difference Between Grief & Mourning
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The Many Faces of Grief: Types and Variations
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Common Myths & Misconceptions About Grief
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Grief is a Social & Cultural Experience
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Reflection and Integration
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Why We Grieve
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The Physical and Emotional Impact of Grief
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Models of Grief: Beyond the 5 Stages
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Reflection and Integration
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Grief in Children and Adolescents
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Grief in Adults
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Grief in Older Adults
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Grief in Marginalized Communities
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Reflection and Integration
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Grief-Sensitive vs. Grief-Stigmatizing Language
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Communicating with Compassion: What to Say & What to Avoid
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Building Trust and Safety Through Empathic Communication
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Supporting Non-Verbal Forms of Grief Expression
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Active Listening & Holding Space
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Supporting Grief in Different Professional Settings
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Your Grief History Shapes Your Practice
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Emotional Regulation vs. Emotional Suppression
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The Importance of Supervision and Self-Reflection
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The Importance of Self-Care for Professionals
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Boundaries, Burnout, and Compassion Fatigue
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Building Healthy Boundaries Without Becoming Cold
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Self-Assessment – Your Strengths & Growth Areas
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Creating a Personal & Professional Care Plan
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Reflection and Integration
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About this course
- 43 lessons
Learn Grief-Informed Skills You Can Use in Your Everyday Work
Get lifetime access to the full course, downloadable tools, and your certificate of completion – all for a one time investment.
Grief-Informed Care Course
- Self-paced access to all modules
- Downloadable guides & tools
- Certificate of completion
- Culturally responsive strategies
- Real-world grief communication training
Meet Your Grief Companion & Educator
Terri Chaplin brings warmth, wisdom, and years of experience to this transformational journey. As a certified Grief Companion & Educator, she has gently walked alongside hundreds of people in the depths of sorrow, helping them find their footing again through understanding, compassion, and lived experience.
Her work is about holding space gently and patiently, without judgment. She witnesses grief in all its rawness and stays present with it, honoring each person's pain as sacred and deeply personal. Her methods are grounded in deep listening and simple, meaningful tools that meet each person right where they are. She creates space for healing to unfold naturally, in the way that feels right for each heart she serves.
Frequently Asked Questions
Everything you need to know before enrolling - from who this course is for to what you'll receive upon completion.
Will I become a certified grief coach after completing this course?
No. This course provides a certificate of completion but is not a certification or credentialing program. For full grief coach training, please explore our Healing Hearts Master Grief Coach Certification Program.
Who is this course for?
This course is designed for professionals who support others, including therapists, coaches, healthcare providers, end-of-life caregivers, death doulas, physical therapists, educators, social workers, chaplains, and more. If you work with people in transition, trauma, illness, or loss, this course will equip you to respond with compassion, clarity, and care.
Do I need a clinical or mental health background to take this course?
No. This course is intentionally designed to be accessible to both licensed professionals and non-clinical helpers. You’ll get a strong foundation in grief-informed language, concepts, and support strategies that can be adapted to your unique role.
How long will the course take to complete?
The course is self-paced, and most learners complete it in about 4 to 6 hours. You can move through it as quickly or slowly as you’d like, revisit lessons at any time, and fit it into your schedule with ease.
Will I receive a certificate?
Yes! Upon completing the course, you’ll receive a certificate of completion that you can download, print, or share with your employer or professional network. While this course does not offer CEUs, the certificate can be used as proof of training for many employers and organizations.
Does this course offer CEUs or continuing education credits?
Not at this time. This course is designed for professional development and personal growth, and it includes a certificate of completion, but it does not currently offer CEU credits.
Can I use this training in my organization or team?
Absolutely. Many organizations use this course as part of their internal training for staff and volunteers. If you’re interested in group access or bulk enrollment, reach out for special pricing and options.
What if I have questions during the course?
You’re not alone! You can reach out with questions anytime, we’re happy to support you. Additional resources, reflection prompts, and discussion guides are also included to help you process and apply what you learn.
Do I get lifetime access to the course?
Yes. Your enrollment includes lifetime access to all course materials, including future updates. You can revisit lessons and download tools whenever you need them.