Grief-Informed Care: Build the Skills to Support Clients with Compassion, Confidence, and Clarity
A self-paced online course for professionals who want to better understand grief and provide safe, sensitive, and effective support to clients and patients in times of loss.
What You’ll Gain By Taking This Course
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Grief Literacy You Can Trust
Understand the full spectrum of grief — not just death-related loss — including disenfranchised, anticipatory, ambiguous, and cumulative grief. -
Confidence in What to Say (and What Not to Say
Learn grief-sensitive language that validates your client’s experience and avoids common, well-meaning mistakes. -
Skills to Support Clients of All Ages and Backgrounds
Tailor your approach for children, teens, adults, and elders — with cultural humility and identity awareness. -
Tools to Recognize Hidden and Overlooked Grief
Identify grief that shows up in burnout, life transitions, identity loss, trauma, and systemic injustice. -
Stronger Emotional Boundaries and Self-Awareness
Explore your own relationship with grief so you can stay grounded and present — without absorbing your client’s pain. -
Practical Strategies You Can Use Immediately
Get real-world examples, downloadable guides, and adaptable tools for use in sessions, conversations, and team settings. -
A Certificate of Completion
Earn a meaningful credential to showcase your growth, professionalism, and commitment to grief-informed care. -
The Ability to Show Up with More Compassion, Clarity, and Integrity
Transform the way you walk alongside others through loss — not with a script, but with presence, purpose, and heart.
What You’ll Learn Inside the Course
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Course Welcome & What to Expect
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Why Grief Literacy Matters in Professional Practice
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Course Goals and Learning Outcomes
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The Role of Professionals in Supporting Grieving Clients
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What is Grief? Definitions, Myths & Realities
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The Difference Between Grief & Mourning
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The Many Faces of Grief — Types and Variations
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Common Myths & Misconceptions About Grief
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Grief is a Social & Cultural Experience
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Reflection and Integration
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Attachment Theory: Why We Grieve
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What Grief Does to the Brain and Body
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Models of Grief: Beyond the 5 Stages
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Grief Across the Lifespan
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Reflection and Integration
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Grief in Children and Adolescents
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Grief in Adults
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Grief in Older Adults
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Grief in Marginalized Communities
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The Role of Intersectionality in Grief
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Reflection and Integration
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Grief-Sensitive vs. Grief-Stigmatizing Language
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What to Say, and What Not to Say, to a Grieving Client
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Building Trust and Safety Through Empathic Communication
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Supporting Non-Verbal Forms of Grief Expression
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Active Listening & Holding Space
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Supporting Grief in Different Professional Settings
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Your Grief History Shapes Your Practice
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Emotional Regulation vs. Emotional Suppression
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The Importance of Supervision and Self-Reflection
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The Importance of Self-Care for Professionals
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Boundaries, Burnout, and Compassion Fatigue
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Building Healthy Boundaries Without Becoming Cold
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Self-Assessment – Your Strengths & Growth Areas
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Creating a Personal & Professional Care Plan
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Reflection and Integration
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About this course
- 44 lessons
Don't just take our word for it
See what our students have to say about our courses:
Trusted by over +3,600 students
I had been feeling called to include grief coaching to my end of life work for some time. It was something that I was putting off until I was confronted with my own devastating loss. The timing, the support from Terri and the content was exactly what I needed to step into this role as a Master Grief Coach. I feel confident in my abilities to hold space for grief and create a non judgmental environment for healing after taking this training.
The ongoing support I've felt after completing my certification from Terri and the great community she's creating has been an added gift!
Just what I was looking for ! As a End of Life Doula this course was perfect to add to my training and education. The course was self paced (great for those with busy lives) yet Terri was always accessible to answer questions and to connect with. While I have worked with widows in my community for years having my Master Grief coaching certification just adds to the way I can help and coach others along their path. Thank you Terri for offering this amazing course!
This grief certification program exceeded all my expectations. The content was rich, evidence-based, and thoughtfully designed to deepen both personal understanding and professional competence. The instructor is "absolutely amazing" and the content reflects the thoughtfulness that I am sure went into the development of this course. I feel fully equipped with practical tools, confidence, and a renewed commitment to supporting others through grief with sensitivity and skill. Whether you're a coach, counselor, or caregiver, this program is sure to enhance the experience you already have!
After working as a nurse for many years and witnessing firsthand the profound impact grief can have on individuals, I felt a deep calling to help those who are suffering. I wanted to equip people with the tools and support they need on their healing journey.
Last year, I completed my Master’s in Counseling at Liberty University. After graduating, I set my sights on becoming a certified grief coach. During my search for the right training program, I came across Terry’s website. After speaking with her, I was incredibly impressed—but I’ll admit, I was still a bit hesitant. It's only natural—I had spent the past several years pursuing my degree and wanted to ensure I was making the right choice.
I’m so grateful I took the plunge. Terry’s class gave me powerful insights and practical tools that will stay with me for a lifetime. Her lessons were clear, well-structured, and deeply impactful. Despite earning a degree, I truly didn’t feel ready to fully support clients in their grief until I took her course. Now, I feel confident, equipped, and inspired.
I highly recommend this program to anyone looking to make a meaningful difference in the lives of others.
Terri's Healing Hearts Master Grief Coach Certification program was very helpful in my journey as a Grief Coach. Having this certification gave me more credibility in my business and the information covered in the program was very helpful and easy to apply to my coaching. Terri was always available for questions or to discuss course content. I highly recommend this program for anyone interested in pursuing a career or a side hustle as a Grief Coach.
As a funeral service professional and someone who has a deep calling for helping others heal, this course came into my life at the most divine time. This was a very impactful resource for my path, career and own journey. Terri is a breath of fresh air as she is like minded and has set up an amazing course full of success. I am grateful to have become a Master Grief Coach!.
As a Death Doula I wanted to become a certified grief coach to support my clients and their families. I found this program incredibly insightful and felt like I learned a lot about how to support those experiencing all different types of grief and how to meet people where they are in their process.
I recently completed the Healing Hearts Master Grief Coaching Certification Program, and I cannot speak highly enough of the experience. From start to finish, the course was thoughtfully designed, offering a perfect balance of in-depth material, practical resources, and compassionate guidance.
The course materials were rich, relevant, and easy to absorb, providing valuable insights into the complex nature of grief and how to support clients effectively. I appreciated the seamless structure and ease of navigation, which made the learning experience smooth and accessible, even with a busy schedule.
A special thank you to Terri, whose deep knowledge and authentic empathy truly set this program apart. Her ability to create a safe and supportive space showed through the course materials and was both inspiring and empowering.
It’s clear that tremendous care and intentionality went into crafting this program, not only to educate, but to equip and uplift. I feel more confident and prepared to walk alongside those navigating grief, and I’m deeply grateful for this transformative journey.
Extensive knowledge and useful real world tools for helping others in grief spaces. This program was amazing for guiding you through grief work and how to show up for others, very comprehensive and easy to navigate, full of priceless knowledge and resources, and overall just an amazing heartfelt approach to helping others navigate grief in both professional and spiritual ways. Thank you so much Terri for creating this space to help others help other grievers. Highly recommended program!
The Healing Hearts Master Grief Coach Certification Program was so informative not only did it give indepth insight on my own grief but it allowed me to learn how to help others in dealing with their grief. It showed me how to address and how to interact with others in their time of need. Even though throughout my life and the grief that I have experienced I now have a new attitude and new outlook on life itself. How to continue to grow to be resilient and help others heal is my number one goal and this class that Terri teaches has taught me that and so much more. Thank you Terri.
I highly recommend anyone that has experienced loss and wants to help others navigate through the stages of grief to a place of healing should take this course. Terri's comprehensive course material helped me see the many facets of grief from a broader and knowledgeable perspective. Finally, I chose to take the course to honor my son Cedric's legacy; as he had a big heart and was a good listener to so many people. The course gave me the tools and confidence to truly help others through their Grief to Healing journey. I am also on my church's Comfort and Care Ministry which allows me to weekly communicate verbally or send Sympathy cards to those that have experienced loss. "Healing Hearts" is so appropriately named; as it truly heals hearts by serving as a safe place for people who have experienced loss to heal with the assistance of a Certified Master Grief Coach!
The course was easy to navigate, and as a busy mom and business owner, I appreciated the flexibility of the go-at-your-own-pace approach. The content was insightful, relevant, and practical, providing valuable tools that not only deepened my understanding of grief but also helped me process my own after the recent passing of my father. I look forward to applying this knowledge to support my clients with greater depth and compassion in my end-of-life coaching services.
As a grieving mother for nearly 12 years, I’ve been through a lot of the emotional highs and lows that come with loss. I also work in a funeral home, so I’m very familiar with the emotional side of grief from a professional standpoint. But Terri’s Master Certified Grief Coach course opened my eyes to a completely different aspect of grief — the “other” side of it that I hadn’t fully understood before.
The course was incredibly helpful, providing a clear and thoughtful roadmap for navigating grief. Terri walks you through every step, making the complex journey feel more manageable. I’m so grateful for the insights I gained, as well as the support and guidance from someone who truly understands.
Although I’m deeply saddened that our paths crossed due to the loss of our children, I’m truly blessed to have Terri as both a mentor and a friend. This course has made a significant impact on both my personal and professional life, and I can’t recommend it enough.
This has been an amazing opportunity for me to learn about my own journey with grief and also gave me the tools to help others with theirs. This course had all the information for me to build a foundation on which I can grow and build my own career of coaching and helping others. I have been in my current profession for 24 years and felt I had more to give. Becoming a Master Grief Coach has given me the confidence to embark on this new chapter in my life.
I recently completed Healing Hearts Master Grief Coaching Program that exceeded my expectations. The course was well detailed and thoughtfully organized, offering valuable information and real- life examples that made the content easy to understand and apply. The coach Terri was incredibly knowledgeable, supportive, and passionate about helping others heal, truly inspired me. I walked away not only with practical tools and techniques but also with the confidence and clarity needed to begin my journey as a grief coach. This program has given me a strong foundation and a meaningful head start toward becoming a compassionate and impactful coach who helps others heal in a positive, empowering way. I'm truly grateful for this experience.
Enroll Today and Start Building Your Grief Informed Practice
Get lifetime access to the full course, downloadable tools, and your certificate of completion – all for a one time investment.
Grief-Informed Care Course
- Self-paced access to all modules
- Downloadable guides & tools
- Certificate of completion
- Culturally responsive strategies
- Real-world grief communication training
Meet Your Grief Companion & Educator
Terri Chaplin brings warmth, wisdom, and decades of experience to this transformational journey. As a certified Grief Companion & Educator, she has gently walked alongside hundreds of people in the depths of sorrow, helping them find their footing again through understanding, compassion, and lived experience.
Her work is about holding space gently and patiently, without judgment. She witnesses grief in all its rawness and stays present with it, honoring each person's pain as sacred and deeply personal. Her methods are grounded in deep listening and simple, meaningful tools that meet each person right where they are. She creates space for healing to unfold naturally, in the way that feels right for each heart she serves.
Frequently Asked Questions
Everything you need to know before enrolling - from who this course is for to what you'll receive upon completion.
Who is this course for?
This course is designed for professionals who support others, including therapists, coaches, healthcare providers, end-of-life caregivers, death doulas, physical therapists, educators, social workers, chaplains, and more. If you work with people in transition, trauma, illness, or loss, this course will equip you to respond with compassion, clarity, and care.
Do I need a clinical or mental health background to take this course?
No. This course is intentionally designed to be accessible to both licensed professionals and non-clinical helpers. You’ll get a strong foundation in grief-informed language, concepts, and support strategies that can be adapted to your unique role.
How long will the course take to complete?
The course is self-paced, and most learners complete it in about 4 to 6 hours. You can move through it as quickly or slowly as you’d like, revisit lessons at any time, and fit it into your schedule with ease.
Will I receive a certificate?
Yes! Upon completing the course, you’ll receive a certificate of completion that you can download, print, or share with your employer or professional network. While this course does not offer CEUs, the certificate can be used as proof of training for many employers and organizations.
Does this course offer CEUs or continuing education credits?
Not at this time. This course is designed for professional development and personal growth, and it includes a certificate of completion, but it does not currently offer CEU credits.
Can I use this training in my organization or team?
Absolutely. Many organizations use this course as part of their internal training for staff and volunteers. If you’re interested in group access or bulk enrollment, reach out for special pricing and options.
What if I have questions during the course?
You’re not alone! You can reach out with questions anytime, we’re happy to support you. Additional resources, reflection prompts, and discussion guides are also included to help you process and apply what you learn.
Do I get lifetime access to the course?
Yes. Your enrollment includes lifetime access to all course materials, including future updates. You can revisit lessons and download tools whenever you need them.